Request a return under our 30-day return policy

<h2 id="isPasted">How to return your unit?</h2>You can return your product(s) at any time within 30 days of purchase.To request a return, please get in touch with our support team using the link <a href="https://help.zimadental.co.uk/en-GB/contact" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;To speed up the return processes, please ensure to include the details of why you are returning your product(s).&#xA0;

Request a Return

If your unit has broken down, you can claim a replacement here

<h2 id="isPasted">Submit a claim</h2>If your Zima Dental product(s) are broken or damaged, you can request a replacement under our warranty policy.To submit your claim, simply fill out the form attached <a href="https://zimadental.co.uk/apps/product-registration?form=warranty-claim" rel="noopener noreferrer" target="_blank">here</a>. Once complete, please check your emails for further information.&#xA0;Please note, this policy is separate from our 30-day returns policy and does not cover accidental damage.&#xA0;<h2 id="have-a-separate-issue">Have a separate issue?</h2>If your having an issue with a product that isn&apos;t broken or you&apos;d simply like to return your order, you can do so by completing the form <a href="https://help.zimadental.co.uk/en-GB/contact" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

My Unit is Broken

Unlock the full potential of your Dental pod with essential usage tips and tricks

If you&apos;ve been using the Dental pod and haven&apos;t noticed the expected results, we understand your concern and are here to assist. Achieving the best results with your Dental pod involves understanding its functionality and proper usage techniques. Here are our top tips to ensure you get the most out of your device.Every Oral Appliance is Different: The effectiveness of the Dental pod against stains or grime build-up varies depending on the condition of the oral appliance. For some appliances, it might take a few weeks of consistent use to see a noticeable difference. We suggest using your Dental pod at least twice daily for optimal results. With regular use, you should begin to observe significant improvements.Proper Placement: For the Dental pod to work effectively, it&apos;s crucial that your oral appliance is fully submerged in the water. Improper placement, such as letting the device float or not eliminating air gaps, can significantly impact the cleaning process. If you cannot get your appliance to submerge fully, try running the cycle once, then flipping your appliance and running the cycle again to ensure thorough cleaning.Scientific Assurance: Even if the changes aren&apos;t immediately visible to the naked eye, extensive research supports the efficacy of the Dental pod. <a href="https://cdn.shopify.com/s/files/1/0571/2281/6160/files/Bacteriostatic_poster_6.jpg?v=1706706010&amp;ref=review" rel="noopener noreferrer" target="_blank">Our own research</a> has demonstrated its superior performance in eliminating bacteria, plaque, and pathogens compared to other cleaning methods. Additionally, <a href="https://cdn.shopify.com/s/files/1/0276/3453/2375/files/F22_poster_black.jpg?v=1704972993&amp;ref=review" rel="noopener noreferrer" target="_blank">independent studies</a> corroborate these findings, underscoring the Dental pod&apos;s role in enhancing your oral health by keeping your appliance cleaner on a microscopic level.We hope these tips provide clarity and help improve your experience with the Dental pod. Should you have any more questions or require further assistance, please feel free to contact our support team using the link <a href="https://help.zimadental.co.uk/en-GB/contact" rel="noopener noreferrer" target="_blank">here</a>.

Not Seeing Results From Your Dental pod?

We're here to help! Please reach out to our team if you have any questions or require further assistance

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Zima Dental Support UK

Problem With Your Unit?

What's wrong with just using a sterilising tablet?

Can't I just clean my appliance with a toothbrush?

Will the Dental pod cause damage to my dental appliance?

Can the Dental pod clean Aligners/Invisalign?

Can the Dental pod clean Retainers?

Can the Dental pod clean Night guards and Bite guards?

Can the Dental pod clean Dentures?

Can you put two appliances in the Dental pod at once?

Why doesn't the Dental pod have a UV light?

Is there an auto stop function?

What temperature water should I use?

Can I run multiple cleaning cycles?

Should I clean my dental appliance everyday?

Does the Dental pod use a lot of electricity?

Can the Dental pod clean jewellery?

How do I clean the Dental pod after use?

Can I leave my appliance in the Dental pod overnight?

Can I share the Dental pod with my partner/family?

Is the Dental pod really better at cleaning than alternative methods?

Dental Pod

What are the tablets for?

How do the tablets work?

Why do I need tablets too?

Can I use sterilising tablets from other brands in the Dental pod?

What ingredients are found in the tablets?

Ultrasonic Boosting Tablets

What is Max Clean mode?

What is the modularity feature?

What can the Dental Pod Pro clean?

Why should I upgrade to the Dental Pod Pro?

Will the Dental Pod Pro damage my appliance?

How do I clean the Dental Pod Pro after use?

Dental Pod Pro

How effective is the UV light we use?

How does the sliding lid mechanism work?

Does the Zima Go need water?

Is the Zima Go safe for travel?

What can the case hold?

Can Zima Go hold more than one appliance at a time?

What is the case made of?

What is the power source for Zima Go and how long does the battery last?

Do I need a Dental pod and a Zima Go?

Zima Go

What are the ingredients in Zima Fresh?

How often should I use Zima Fresh?

Zima Fresh

How long will my order take to arrive?

Can I track my order?

Do you ship internationally?

What is your return policy?

Orders and Shipping

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